General FAQs

Where can I find details and information about the jewelry pieces?

For details on a specific jewelry, head to the product information page.

What is your return policy?

We offer 30 day returns for all customers nationwide and worldwide.

Shipping fees are non-refundable.

Return window starts from the shipment is delivered or picked up

Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you

Engraved jewelry pieces and earrings used to pierce during a piercing appointment is non-returnable

Online Purchase

For purchases made on our website, you can return your purchases online and in-store. To return your order you must notify us within 30 days from the date your order arrived. Once you notify us, you will be responsible for the cost and arrangement of returning the items to Devaluchi Joaillerie. If anything is damaged or missing from your return, you may not receive your refund.

To return, you must inform preferably:

  • By sending +639175691112 your name, address, order reference
  • Head to our help center page

Refund Policy

Once return has been received, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider. Once processed you will receive a confirmation via email.

What will happen if I returned the wrong item?

Devaluchi Joaillerie will not reship non-Devaluchi items mistakenly sent as returns. Please ensure to send back the correct items.

What should I do if my item arrives damaged, faulty or it's wrong?

If your item is damaged , faulty or wrong take a photo of the item, and head to our help center page to book a return.

Can I exchange the items?

We currently don’t offer exchanges, however our items can be returned. Just make sure to follow our return policy.

How do I place an order on your website?

  1. Choose a category from the top navigation menu or search to explore a specific item
  2. Select your desired item and click add to bag
  3. Sign in to your account or continue via guest check out

Can I cancel my order or make some changes to it?

Yes, you may be able to cancel some items before we prepare your order. For additional pieces, you cannot add items to an existing order, but you can place a new order instead.

Does your stock items keep its price?

Precious gems and metals retain additional value, supply and demand also plays a huge impact on the price of gold and other precious metals. The prices of our jewelry pieces are never constant  in response to changes.

Will my personal details be safe?

Absolutely! We take date privacy seriously and will only share it if legally permitted and with your consent.

Are you going to restock sold out items?

Most of our items are handcrafted and cannot be duplicated, so only a few sold out items will be back in stock.

Can I reserve an item to buy later?

Our items are mostly limited, we do not offer reservations.